FAQ

FIND is a nonprofit social enterprise of Homeward Trust Edmonton. We turn donated furniture and household goods into essential home furnishings for people moving out of homelessness.

We also operate a brick and mortar, and online boutique with items for sale to the public with proceeds benefiting our participants.

Find is not a charity and cannot issue charitable tax receipts.

We collect quality donated furniture and redistribute it to individuals and families transitioning into housing. Through our store and community support, we help create safe, comfortable homes.

We support people moving out of homelessness into stable housing across Edmonton, working in partnership with local housing and social service agencies.

Furniture is often the missing piece between housing and a home. By providing essential items, FIND helps people settle in, maintain housing, and build stability.

You can donate gently used furniture and household items that are clean and in good condition. Visit our donation page to see what we accept.

Yes, we offer free pickup for furniture in Edmonton and surrounding areas. Check our website to request a pickup and review guidelines. You can also call our team at 780-988-1717 to request a pickup.

We cannot accept items that are broken, heavily worn, stained, or unsafe. We also do not accept beds, large appliances or oversized furniture. This ensures dignity and quality for the people receiving them. For a full list of what we can accept, please visit our "what we accept" page.

Yes. Our store is open to the public, and we also offer an online shopping experience. Every purchase supports furnishing homes for people leaving homelessness.

New items are added frequently throughout the day—depending on donations. Checking back regularly is the best way to find what you’re looking for.

Revenue from sales helps fund our furniture programs. When you shop, you’re directly contributing to helping someone turn an empty space into a home.

All sales are final. Electronic items in nonworking condition can be returned for store credit within 7 days of purchase.

Yes. Individuals and families referred through partner agencies receive essential furniture packages at no cost to them as they move into housing.

Our online store lets you browse and purchase furniture and home goods from anywhere. Inventory changes quickly based on donations, so if you see something you love, we recommend purchasing right away.

How do I shop online?

1. Browse available items on our website.
2. Add items to your cart and check out.
3. Wait for a confirmation email with next steps (Note: our system does not send texts, so if you used your phone number, you will not receive a confirmation.)
4. You have 7 days from purchase to pickup your item. If you chose delivery, a team member will reach out to you to set up a date.

All items are sold on a first-come, first-served basis.

Items not picked up within 7 days will be returned online with no refund.

FIND does not offer delivery for instore purchases. However, we partner with HireGood, a local social enterprise delivery service. FIND customers receive a discount on delivery services—details are provided after purchase so you can arrange delivery directly with their team.

Every item goes through an inspection and cleaning process before being made available.

FIND professionally steam cleans soft furniture items onsite.

We also work in partnership with Orkin Canada to support pest management practices, including regular visits from Dash, their bed bug sniffing dog. This helps ensure items meet safety standards and reduces risk before they reach our store or participants.

FIND operates in Edmonton and serves the surrounding community through partnerships and donation networks.

FIND’s model is primarily staff-led to ensure consistency and efficiency in operations. Support is best provided through donating, shopping, and spreading the word. If you are looking to volunteers, many sector partners are always looking for support. Please reach out to them directly.

Follow us on social media (@FINDYEG) or visit our website for updates on new inventory, donation needs, and impact stories.