FAQ – findedmonton
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FAQ

Got a question? Check out our FAQ below to see if you can find an answer.

Is Find A Charity?

Find is a non-profit social enterprise with two goals: providing essential furnishings free of charge to individuals and families who are moving out of homelessness through Housing First, and supplying low-cost, quality furniture and housewares for sale to the public.

We are not a registered charity and we cannot issue tax receipts for donations.

What Do You Do With Donations?

All usable donations are processed at our south side facility and thoroughly checked to make sure they meet safety and ethical standards. Items are processed and cleaned and items needed for Housing First are chosen by participants and delivered to their homes, while the items not used for the program are sold at our retail location or through our online store with proceeds benefiting Housing First participants.

How Are Items Processed & Cleaned?

All donations are thoroughly inspected, cleaned and sanitized before being put our for retail. Each item is inspected for safety as well as for any pests, and soft furniture items are professionally steam cleaned.


We also have a partnership with Orkin who come by a few times a month with bed bug sniffing dogs to make sure we are free of any unwanted guests.

What's The Best Way To Pack Donations?

We ask that smaller donations be packed in boxes/bins with lids. Please make sure fragile items are packed with care so as to not have items break in transition. We asked that items are clean and in good condition (free of broken pieces, rips and tears).


Please make sure that there is nothing sharp hidden in the box or the item as this is a safety concern for our staff.


If donating clothing, please make sure it is clearly labeled for Bissell Center.


We do not supply boxes for packing.

Why Don't You Accept Large Appliances, Mattresses and Large Furniture?

The short answer is space and safety regulations.


We unfortunately don't have the capacity to test large appliances and we do not have the space to accept large, heavy items such as entertainment units, china cabinets, exercise equipment and older style TVs.


It is also a safety issue for our drivers and swampers and warehouse staff, as they have to lift very heavy items on a regular basis. We take their health and safety very seriously.


As for mattresses, we have no way to properly clean them. We do know that our friends at Redemptive Developments have a recycling program and we often send folks to them.

Let's Talk About Your Trucks

Find has a fleet of 3 trucks that are used for delivering items to Housing First participants and customers, as well as picking up furniture donations.

They are 24 foot Hino 338. 2 are 2013 and 1 is 2017. Each truck is 8 feet tall and * feet wide.


Each truck is equipped with radios, mirrors, back up indicators, seat belts, transmission, dolly, blanket straps, load bars, door wedges, truck blocks, tools, cones, and safety equipment.


Our trucks go for regular maintenance and are inspected daily by our team.

Why Do You Need A Full List Of What I am Donating?

When we have a clear understanding of what is being donated our team is able to set up the best possible plan for the day. They use this information to plan how many items will be on the truck at a time, schedule the appropriate route for the driving team and set up clear expectations. It just helps us plan for success.

I Purchased An Item Online. Now what?

Awesome! Thanks for your support!


If you chose to PICK UP IN STORE, your order will be ready for you at the the Find Retail + Donation Centre at 5120 122 Street NW Edmonton, AB any time during regular business hours. Just let the team know at the front your name and what you are picking up. You may be asked to show this confirmation email. If you chose DELIVERY, the Find team will reach out to you within two (2) business days to schedule an appointment. If you chose to have your order SHIPPED, it will be shipped within two (2) business days and we will notify you when it has been sent.

Do You Deliver?

WE DO!


Find offers delivery of up to 5 large items for $75. This is available for purchases in store and online.


Please note that we delivery outside of Edmonton only on Saturdays.


Where do you delivery to?

We deliver to the following areas: Edmonton, St. Albert, Sherwood Park, Leduc, Stony Plain and Spruce Grove.


Not sure if we will come to you? Give our team a call - 780.988.1717.

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